Contact Us
Thank you for visiting our website. Please send your comments, suggestions, enquiries or complaints on matters pertaining to the Voluntary Health Insurance Scheme by one of the following ways:
(852) 2529 8982
VHIS Office
Unit 2902,
Millennium City 6 392 Kwun Tong Road Kowloon, Hong Kong
Millennium City 6 392 Kwun Tong Road Kowloon, Hong Kong
Useful Information
If you have any questions about your VHIS policies, you are advised to first approach the insurance company concerned for assistance. This would give the insurance company concerned a chance to look into the matter with a view to handling your enquiry/complaint at an early stage.
For any complaints related to Certified Plans against VHIS Providers which cannot be resolved internally by the insurance company concerned, you may seek assistance from VHIS Office by completing our [Complaint Form] and return to us by post, fax or email. The Complaint Form would allow VHIS Office to handle your complaint more promptly and effectively, and avoid any misunderstanding.
For other types of complaints, you may seek assistance through the following channels:
(a) Complaints about insurers, agents or brokers, or issues applicable to insurance products in general, including the conduct of insurance agents and brokers
Insurance Authority
complaints@ia.org.hk
(852) 3899 9983
(852) 3753 3812
19th Floor, 41 Heung Yip Road, Wong Chuk Hang, Hong Kong
(b) Complaints about insurance claims or financial disputes involving insurance product
The Insurance Complaints Bureau
icb.enquiry@icb.org.hk
(852) 2520 2728
(852) 2520 1967
29/F, Sunshine Plaza, 353 Lockhart Road, Wanchai, Hong Kong
